![]() By installing a plugin like Shared Contacts for Gmail, you can easily share the notes you take about a contact. We’ll get to the how in just a minute, but especially if your company is smaller and doesn’t have such a large amount of contacts and incoming leads each month, you probably already have all the tools you need. If you already have your contacts on Google Contacts, will you be paying all that money for nothing if you get a CRM on top of it?Īs a G Suite / Google Workspace user, you already have many features that you would otherwise be paying extra for. Many companies are only using their CRM to manage and access common contacts, including notes on them. While you might think that the yearly cost would then automatically be anything between $240 and $1,800 per user, you need to take into account the hours that it will take to first set it up, and then all the training required for your team to learn the ropes. The average CRM will cost anything between $20–$50 per user per month, but more advanced licences can cost up to $150 (or more) a month per user. When it comes to contact and customer management, G Suite / Google Workspace already offers the most useful tools-and most likely, your team is already familiar with them.Įven the starter plans of many CRMs are expensive, and usually the price goes up each time you acquire a larger number of features. Even if implementing a new tool requires minimum training, it should be fully integrated to all existing habits of the users. And yes, if your problem cannot be solved without a new tool, it’s definitely a good idea to try it out. It’s crucial to make sure that you actually need a new tool before implementing it. And that’s why you’re implementing a CRM in the first place: to make things run smoothly. Doing so ensures you integrate everything properly and create new processes that will run smoothly. You can’t use your tools until they’re properly integrated with your existing tools, and you’ll never make the most of using them unless your team is well-trained to do so.ĭon’t forget that all new tools you introduce-especially something as impactful as a CRM, which will be used by almost everyone in your company-need to be coordinated with IT, sales, and all other departments. However, it’s important to remember that once you introduce your team to a new tool and start training them, you’re essentially pressing pause on your business activities. Sometimes it’s necessary in order to improve your ways of working, and oftentimes once your team has gotten the hang of a new tool, they never want to let it go. And training employees to use the new tools takes time and effort. Everyone knows that making your team members change their habits and get the hang of new tools is always a difficult task.
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